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FAQ
- 01If you have any questions about your order or our products, please contact us via email or through our shop’s messaging system. We aim to respond within 24–48 business hours.
- 02Yes. Our designs are intentionally lightweight and comfortable, making them easy to wear throughout your wedding day without feeling heavy or distracting.
- 03Our accessories are designed to work seamlessly with pins, combs, or flexible wiring. For best results, we recommend securing the piece with bobby pins or having a professional hairstylist place it during styling.
- 04Orders are typically processed within 3–7 business days. Custom or made-to-order pieces may require additional time.
- 05Due to the nature of bridal accessories, we do not accept returns or exchanges. If your item arrives damaged, please contact us within 48 hours of delivery with photos so we can assist you and send out a new.
- 06Custom or personalized requests may be available depending on the design. Please contact us before placing your order to discuss your vision and availability.
- 07To keep your accessories looking their best, store them in a cool, dry place and avoid contact with water and chemicals.
- 08Yes, all our products come with a one-year warranty against manufacturing defects.
- 09We aim to deliver your order within 3-5 business days. For international orders, shipping may take up to 10 business days.
- 10We accept credit cards, PayPal, Apple Pay, Google Pay, Tap to Pay, and Afterpay.
- 11We offer a hassle-free return policy within 30 days of purchase. Items must be unused and in their original packaging.
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